Privacy Policy

2.1 Provide, Improve, and Develop the Bidyourstay Platform. We may process this information to: enable you to access the Bidyourstay Platform and make and receive payments, enable you to communicate with others, process your request, perform analytics, debug, and conduct research, develop and improve our products and services, provide customer service training, send you messages, updates, security alerts, and account notifications, process, handle, or assess insurance claims or similar claims, determine your country of residence based on automated review of your account information and your interactions with the Bidyourstay Platform, personalize and customize your experience based on your interactions with the Bidyourstay Platform, your search and booking history, your profile information and preferences, and other content you submit, and enable your use of our products and accommodation services.

2.2 Safeguard the Bidyourstay Platform and Community. We may process this information to: study and combat discrimination consistent with our Nondiscrimination Policy, detect, prevent, assess, and address fraud and security risks, verify or authenticate information provided by you, including identity information, as described in Information Needed to Use the Bidyourstay Platform, conduct checks against databases and other information sources, including background checks, comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public, resolve disputes with our Members, including sharing information with your co-Host(s) or additional Guests about disputes related to your role as a co-Host(s) or additional Guests, enforce our agreements with third parties, determine eligibility for certain types of bookings, such as Instant Book, comply with law, respond to legal requests, prevent harm, and protect our rights (see Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights), enforce our Terms and other policies, such as our Nondiscrimination Policy, and assess or evaluate your interactions with the Bidyourstay Platform and information obtained from third parties. In certain cases, automated processes, which analyze your account and activities on the Bidyourstay platform as well as information in relation to activities on and off the Bidyourstay platform that can be associated with you, could restrict or suspend your access to the Bidyourstay Platform if such processes detect activity that may pose a safety or other risk to Bidyourstay, our community, or third parties. Learn more about how our system determines whether certain reservations may carry a higher risk for incidents here. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section.

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to: send you promotional and marketing messages, and other information, show, personalize, measure, and improve our advertising on advertising platforms, administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Bidyourstay or its third-party partners, analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and invite you to events and relevant opportunities.

2.4 Analyze and Share Your Communications. We may review, scan, or analyze your communications on the Bidyourstay Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites and, subject to applicable law, we scan and analyze all images uploaded by users to the Bidyourstay platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities – such as evidence of child exploitation – for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing and Disclosure” section.

2.5 Provide Payment Services. Personal information is used to enable, or authorize third parties to use, Payment Services, such as to: detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments, comply with legal and compliance obligations, such as anti-money laundering regulations and sanctions enforcement, enforce the Payment Terms and other payment policies, and provide and improve Payment Services.

3.1 Sharing With Your Consent or at Your Direction. Where you provide consent or direct us to share your information, we share your information as described at the time of consent or choice, such as when authorizing a third-party application or website to access your Bidyourstay account, processing an insurance claim, applying for flexible payment and financing products, or participating in promotional activities by Bidyourstay partners or third parties.

3.2 Who We Share With. We may share your information with:
3.2.1 Other Members. To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in certain situations, as described in Sharing and disclosing information with other Members.
3.2.2 Members’ Service Providers. Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Bidyourstay Platform to share information about the Guest with such third-party service providers. Other Members may use services other than Bidyourstay to process your data, including email or reservation management software. Such services are outside of Bidyourstay’s control and will be subject to applicable law.
3.2.3 Building Management. We may share personal information of Hosts and Guests with the owner(s) of an Accommodation, a homeowners’ association, and/or their agent, such as a building operator or property management company (“Building Management”), including booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. Guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and/or the listing is located to facilitate hosting services, compliance with applicable laws, security, billing, and other services.
3.2.4 Bidyourstay for Work Partners. If a booking is designated as being for a business or work purpose and is made by a Guest affiliated with an Enterprise enrolled in Bidyourstay for Work, we may disclose information related to the booking to the Enterprise to the extent necessary for the adequate performance of Bidyourstay’s contract with the Enterprise and to provide theservices. At the request of the Enterprise or the Guest, we may also share this information with third parties engaged by the Enterprise to provide support services.
3.2.5 Service Providers. We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us:
(i) verify your identity or authenticate your identification documents,
(ii) check information against public databases,
(iii) conduct background checks, fraud prevention, security investigations, and risk assessments,
(iv) perform product development, maintenance, and debugging,
(v) allow the provision of the Bidyourstay Services through third-party platforms and software tools,
(vi) provide customer service, advertising, or payments services (see Citi Privacy Policy and Payoneer Privacy Policy for more information),
(vii) offer additional services you select,
(viii) process, handle, or assess insurance claims or similar claims,
(ix) review, scan, and analyze communications on the Bidyourstay Platform for certain purposes, such as evidence of child exploitation, or
(x) offer flexible payment plans and financing provided by a third-party credit provider see the Analyzing and Sharing Your Communications section for additional information.
These providers are contractually bound to protect your personal information, have access to your personal information to perform these tasks, and may also disclose your information where required by law.

5.3 Managing Your Information. You can access and update some of your personal information through your Account settings. you are responsible for keeping your personal information up to date.

5.4 Access and Portability. In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider, where technically feasible.

5.5 Erasure. In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:
5.5.1 Legitimate Business Interests. We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Bidyourstay Account for fraud or safety reasons, we may retain information from that Bidyourstay Account to prevent that Member from opening a new Bidyourstay Account in the future.
5.5.2 Legal, Tax, Reporting, and Auditing Obligations. We may retain and use your personal information to the extent necessary to comply with our legal, tax, reporting, and auditing obligations.
5.5.3 Shared Information. Information you have shared with others, such as Reviews and forum postings, may continue to be publicly visible on Bidyourstay, even after your Bidyourstay Account is canceled.
5.5.4 Residual Copies. Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.